FAQ's

1. What is Sportoroo?

Sportoroo is a platform that helps parents and youth athletes find and access information about club sports, tournaments, camps, trainers, and facilities. We aim to provide peer-driven resources and up-to-date listings.

2. Who can use Sportoroo?

• Parents looking for opportunities and resources for their children

• Athletes seeking training, events, or facilities

• Clubs, coaches, and facilities wanting to list their services

• Organizers looking to promote tournaments, camps, or programs

3. How do I find tournaments, camps, or trainers near me?

• Use our Search or Browse tool

• Filter by location, sport, age group, date, etc.

• View listings, read reviews or testimonials, and then reach out directly or through our platform if contact info is provided

4. How do I list my services (club, coach, facility, or event)?

• Sign up for an account

• Go to “Add Listing” or “List Your Service / Event”

• Provide the required information (name, location, sport, description, images, contact info)

• Submit for review

• Once approved, your listing goes live for users to find

5. Is there a cost to listing or using the site?

• Basic listing (free) — ideal for exposure to the community

• Premium / Featured listing (paid) — greater visibility, highlighted spots, extra marketing

• Some features (e.g. direct messaging, analytics) may require premium membership
  (You should confirm your current pricing model and include it here.)

6. How do reviews or ratings work?

• Users (parents, athletes) can leave reviews or ratings of tournaments, coaches, or facilities

• Reviews help others make informed decisions

• All reviews are moderated to prevent abuse or spam

7. How do I update or remove my listing?

• Log into your account

• Go to My Listings / Dashboard

• Select the listing to Edit or Delete / Deactivate

• Save changes and wait for our review (if applicable)

8. What happens if I delete my account?

• All your listings, reviews, and profile information will be removed

• This action is irreversible

9. Can I get alerts or updates when new listings appear?

Yes — you can subscribe to email alerts or push notifications for new tournaments, camps, or coaches matching your preferences (sport, location, age group, etc.).

10. How is the content moderated/verified?

• Our team reviews new listings before they go live

• We may ask for proof of legitimacy (certifications, facility photos, coach credentials)

• We monitor reviews and remove content that violates guidelines (spam, inappropriate content, etc.)

11. Is my personal data safe?

• We use encryption and industry-standard security practices

• We don’t share your private contact information unless you consent

• You can control what is visible publicly in your profile or listing

12. How do I contact support?

You can reach our support team through:

• Contact Us form on the site

• Support Email: [email protected] (or your actual support address)

• Or via in-app Help / Support section